Effective date: September 17, 2026
These Terms of Service (“Terms”) govern cleaning, handyman, installation, repair, maintenance, property-support and related services provided by Mi Leone Home LLC (“Mi Leone Home,” “we,” “us” or “our”). By requesting a quote, scheduling, approving work or allowing service to begin, you agree to these Terms.
1. Services and estimates
Service descriptions and online prices are starting estimates based on the information provided at booking. The final scope, labor time and price may change because of property size, condition, access, materials, complexity, safety concerns, inaccurate information or additional work requested. We will communicate material price changes for approval before performing added work whenever reasonably possible.
2. Booking and payment
A valid payment method may be required to reserve an appointment. A card may be authorized at booking, but the final charge is generally processed after service is completed. Payment is due upon completion unless a written invoice or other written arrangement states otherwise. Customers are responsible for approved services, add-ons, materials, parking, tolls and other disclosed charges. Returned or disputed payments may result in reasonable collection costs as permitted by law.
3. Cancellations and rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations, lockouts, no-shows or appointments where service cannot safely begin may incur a reasonable fee disclosed before booking or charging. We may waive fees for emergencies at our discretion. Mi Leone Home may reschedule because of illness, severe weather, unsafe conditions, equipment failure or other circumstances beyond reasonable control.
4. Property access and customer responsibilities
The customer must provide lawful access, accurate service information, working utilities when needed, reasonable parking and a safe work area. Secure cash, jewelry, medication, firearms, documents, fragile items and other valuables before arrival. Please identify delicate surfaces, existing damage, specialty materials, alarms, cameras, pets, pests, hazards and areas that should not be entered. Children and pets must remain safely away from active work areas, tools and cleaning products.
5. Materials, installations and customer-supplied items
Material costs are separate unless specifically included. Customers are responsible for confirming that customer-supplied products, furniture, fixtures, mounts, hardware and materials are complete, compatible and suitable for the intended location. Additional labor caused by missing parts, defective products, concealed conditions, incorrect measurements or inadequate structures may be charged after customer approval.
6. Add-ons and change orders
Work outside the confirmed scope requires approval and may change the price and completion time. Approval may be written, electronic or clearly given during service. Online add-ons and quantity selections are charged in addition to the selected base service unless otherwise stated.
7. Service quality and damage concerns
Please inspect completed work promptly. Quality concerns should be reported within 24 hours so we have a reasonable opportunity to review and, when appropriate, correct the issue. Suspected property damage should be reported as soon as discovered with photographs and supporting information. Mi Leone Home is not responsible for ordinary wear, pre-existing damage, hidden defects, unstable fixtures, manufacturer defects, normal deterioration or damage caused by inaccurate instructions or unsafe conditions.
8. Results and limitations
We do not guarantee removal of every stain, odor, buildup, discoloration, pest condition or pre-existing defect. Results depend on age, material, condition and prior treatment. We may decline or stop work involving biohazards, active infestations, mold requiring specialized remediation, illegal activity, structural instability, dangerous utilities, aggressive animals, abusive conduct or other unsafe conditions.
9. Scheduling and arrival windows
Arrival and completion times are estimates. Traffic, prior jobs, weather, access and unexpected conditions may affect timing. We will make reasonable efforts to communicate significant delays.
10. Photos and communications
We may photograph work areas for estimating, documentation, quality control or damage records. Customer-identifying information will not be used in public marketing without permission. By providing a phone number or email address, you authorize service-related calls, texts and emails. Marketing messages require any consent separately required by law and may be declined.
11. Website and booking information
Customers must provide accurate contact, property and booking information. Website content, service descriptions, logos, photographs and written materials belong to Mi Leone Home or their respective owners and may not be copied or commercially reused without permission.
12. Limitation of liability
To the fullest extent permitted by law, Mi Leone Home is not liable for indirect, incidental, special or consequential damages. Our total liability arising from a specific service will not exceed the amount paid for that service, except where a different limitation is required by law. Nothing in these Terms limits rights or remedies that cannot legally be waived.
13. Governing law and disputes
These Terms are governed by Georgia law. Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute directly. Any court proceeding must be brought in a court with proper jurisdiction and venue in Georgia.
14. Frequency Discount Eligibility
Frequency discounts are available only to customers who maintain the recurring service schedule associated with the discounted rate. Weekly service means service approximately every 7 days, biweekly service approximately every 14 days, and monthly service approximately every 4 weeks, unless Mi Leone Home approves a different recurring interval in writing.
A customer remains eligible when appointments occur within 3 calendar days before or after the scheduled recurring date. A customer may reschedule within that window without losing the frequency discount, subject to availability.
If a customer skips, cancels, or reschedules an appointment so that the service interval extends beyond the applicable recurring-service window, the next visit may be priced at the rate applicable to the actual time elapsed since the previous completed service. For example, a skipped weekly visit may cause the next visit to be priced at the biweekly or applicable one-time rate. After the recurring schedule resumes, the customer may again receive the qualifying frequency rate.
Two consecutive skipped or cancelled recurring appointments, or a service pause of 30 days or more, will end the customer’s current frequency-discount eligibility. Re-enrollment is permitted, but the first returning service may be charged at the then-current one-time, initial, deep-cleaning, or other appropriate rate based on the property’s condition. The recurring discount begins again after the recurring schedule is re-established.
Frequency discounts apply only to the qualifying recurring base service and do not automatically apply to add-ons, specialty services, materials, excessive-condition charges, or separately quoted work. Frequency discounts may not be combined with coupons, promotional offers, referral credits, or other discounts unless Mi Leone Home expressly states otherwise.
Mi Leone Home may modify or discontinue a frequency-discount program for future services. Any material pricing change affecting an already scheduled service will be communicated before that service is performed. By booking or continuing a frequency-discounted recurring service, the customer acknowledges these eligibility requirements.
15. Price Match Policy
Mi Leone Home offers a competitive price-match program for qualifying cleaning and home-service quotes from established local competitors serving the same service area. The purpose of this program is to provide customers with competitive value while maintaining comparable service scope, quality, insurance, labor, supplies, and professional standards.
Eligibility. To request a price match, the customer must provide a current written, itemized quote or publicly advertised price from a legitimate competing service provider before Mi Leone Home begins the applicable service. The competing offer must be available to the general public, valid on the requested service date, and for substantially the same property, service type, service frequency, scope of work, service area, number of workers or labor requirements, and included supplies or equipment.
Comparable service required. Mi Leone Home will compare the total delivered service price, not merely an advertised starting price, hourly rate, coupon, or individual line item. Differences in square footage, property condition, bedrooms or bathrooms, service frequency, cleaning level, add-ons, travel, supplies, equipment, insurance requirements, or other material scope factors may make an offer ineligible or require the competing quote to be adjusted to an equivalent scope before comparison.
Qualifying competitors. The competitor must be an active professional business that currently provides the same or substantially similar service within Mi Leone Home’s service area. Quotes from informal labor, unverified individuals, marketplace estimates that are not actual provider quotes, expired advertisements, auction or bidding offers, pricing errors, or businesses that do not service the customer’s location do not qualify.
Exclusions. Price matching does not apply to clearance or liquidation pricing, employee or membership pricing, referral credits, gift certificates, bundled offers containing materially different services, limited-quantity offers, typographical or pricing errors, insurance or restoration claims, government or commercial bids, subcontractor pricing, or quotes that exclude charges necessary to complete the requested work. Promotional or introductory offers may be matched only when the customer independently satisfies the competitor’s stated eligibility requirements.
Recurring and frequency pricing. A competitor’s weekly, biweekly, monthly, subscription, or recurring-service price will be considered only when the customer enrolls in an equivalent Mi Leone Home service frequency and remains subject to Mi Leone Home’s Frequency Discount Eligibility terms. If the qualifying frequency is not maintained, standard pricing may apply.
Verification and adjustment. Mi Leone Home may verify the competing offer and request sufficient documentation to confirm its terms. When an offer qualifies, Mi Leone Home may match the verified comparable price or provide an equivalent adjustment. Price matches must be approved before service begins and are not retroactive after a completed service or final payment. A price match applies only to the specific qualifying service or approved recurring arrangement and does not establish a permanent rate for unrelated or future services.
Mi Leone Home reserves the right to decline a price-match request when the competing service is not reasonably comparable, cannot be verified, would require work outside the quoted scope, or where matching the offer would conflict with applicable law or required safety and service standards.
16. Changes and severability
We may update these Terms for future bookings by posting a revised effective date. The Terms in effect when a service is booked generally apply to that service. If any provision is unenforceable, the remaining provisions remain effective.
17. Contact
Mi Leone Home LLC
Serving Covington, Newton County and East Metro Atlanta
Phone: 404-692-2465
Email: cs@mileonehome.com
Website: www.mileonehome.com